Refund Policy
Thank you for shopping at GomArtCraft. We sell digital products for 3D shadow box crafting. As these are digital goods and downloadable items, we do not issue refunds once the order is confirmed and the product is delivered.
Non-Refundable Items
- Digital Products: All digital products, including but not limited to downloadable templates and designs for 3D shadow boxes, are non-refundable. Once you have completed a purchase and received access to the digital files, we cannot accept returns, exchanges, or cancellations.
Exceptions
We only make exceptions to this policy in certain circumstances. If you experience technical issues with downloading a purchased file, please contact us at gomartcraftstudio@gmail.com for assistance. We will endeavor to resolve any issues promptly.
Contact Us
If you have any questions about our refund policy or encounter any difficulties with your purchase, please contact us at gomartcraftstudio@gmail.com. Our customer support team is here to help and will do our best to address your concerns.
Thank you for understanding our policy regarding digital product purchases. We appreciate your support of GomArtCraft and hope you enjoy creating beautiful 3D shadow box artworks with our digital designs!